We look forward to welcoming you to the Royal Sonesta in Cambridge, MA on April 11 & 12!
Please remember your proof of COVID-19 vaccination and a mask.
avatar for Judy Weader

Judy Weader

Senior Analyst
I research best practices in customer experience, with focus areas on prioritization, ROI of CX, governance, and overall CX strategy. I've got experience in healthcare (payer-side) and government, so I also write about those, too. I'm passionate about great experience design and chocolate.
Monday, April 11

9:00am EDT

12:00pm EDT

12:45pm EDT

1:05pm EDT

1:45pm EDT

2:05pm EDT

2:15pm EDT

2:45pm EDT

3:05pm EDT

3:10pm EDT

3:25pm EDT

3:55pm EDT

4:20pm EDT

5:00pm EDT

Tuesday, April 12

9:40am EDT

10:35am EDT

10:50am EDT

11:45am EDT

11:55am EDT

12:25pm EDT

2:10pm EDT

3:00pm EDT

3:45pm EDT