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Monday, April 11 • 2:15pm - 2:40pm
Championing Global Users and Colleagues in Healthcare UX

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As part of a large, global organization with headquarters in the US, Jody has seen first hand how end users around the world can be significantly hindered by US-centric product development. At best, they're confused by internationalization issues; at worst, they're unable to complete clinical workflows safely and effectively. As Cerner has grown their UX team presence outside of the US, Jody has also witnessed cross-cultural challenges for associates and teams within the company.

In order to understand these problems internally and externally, Jody conducted interviews with 55 colleagues around the world. The insights from this data have illuminated opportunities for improving how her team can design and develop products for their global clients, but also how they can work more empathetically and effectively across countries. Jody will share themes from her findings that are relevant for anyone who is working with global teams and/or clients, plus the steps she is taking to drive change in process and culture within her organization.

avatar for Lindsey Messervy

Lindsey Messervy

Director, Organizational Design & Strategy, Mad*Pow
Lindsey has been described as a “constructive contrarian.”She fits right in at Mad*Pow.As Director of Organizational Design & Strategy and the Design Transformation Practice Lead, she brings a human-centered approach to organizational change with degrees in psychology and humanistic... Read More →

avatar for Jody Butts

Jody Butts

Senior Manager, User Experience, International, Cerner
Jody is a Senior Manager on Cerner's User Experience team. She is passionate about improving the experience of clinicians and patients around the world through her responsibility over International products and users. Jody also leads a team across countries focused on the design and... Read More →

Monday April 11, 2022 2:15pm - 2:40pm EDT
Room 2